Troubleshooting with the SCORM terminal

The SCORM terminal enables you to see what is going on with the learning object from course launch to exit. A person with the appropriate permissions can view the SCORM terminal by launching a course’s content from the Dashboard or from the Courses tab.

Turning on the SCORM terminal

The SCORM terminal is only viewable when both the View SCORM Terminal permission and the SCORM Terminal On setting are checked. Complete these steps to make the SCORM terminal viewable:

  1. Click the People tab.
  2. Click a person's View or Edit this person action icon.
  3. Expand Advance Settings.
  4. Check the View SCORM Terminal checkbox.
  5. Check the SCORM Terminal On setting.
  6. Click Save Changes.

Note: If you are unable to complete these steps, see your LMS administrator.

Viewing the SCORM terminal from the Courses tab

When viewing the SCORM terminal from the Courses tab you’ll see the result for SCORM, the content, and the details for each interaction, in plain English. Additionally, you can prevent distorted results in reports by deleting your troubleshooting records. Complete these steps to launch and view content from the Courses tab:

  1. Click the Courses tab.
  2. Click Edit this course action icon.
  3. Click the Edit this content action icon.
  4. Click the Launch this content action icon.
  5. View the communication between SCORM and the content.

Deleting your content results

To delete your content results and prevent distorted results in reports complete the following steps:

  1. Click Delete your content results from the content's edit screen.
  2. Click Yes, I'm sure to delete your records from troubleshooting.

Viewing the SCORM terminal from the Dashboard

When viewing the SCORM terminal from the Dashboard, you’ll see communications between the content and the LMS. To view the SCORM terminal from the Dashboard, you must launch content from the course list on the Dashboard. If you don’t see the course in your list, you may need to assign the course to yourself. Complete the following steps to view the SCORM terminal from the Dashboard:

  1. Click the Expand this course action icon.
  2. Click the Launch this content action icon.
  3. Watch the communications between the content and the LMS.

See also:

Updates from Percolate LMS Support
In our next update, we'll be improving our reports and adding discussion options for both courses and individual pieces of content. Keep checking back here for more news about our planned updates.
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